Returns & Refunds

Can I Cancel an Order?

• You have a right to cancel an order or return it, from when it is placed until 30 days after it is delivered.
• If the order has not been shipped we can amend or cancel it for you. Contact our Customer Service Team as soon as you can.
• If the order has been shipped you can return it for a refund of the item cost.

How do I return an item?

Unused and as new items may be returned within 30 days of delivery.

• There is no need to contact us before returning the item.
• Put the item into its original packaging.
• Unwanted items must be returned in a saleable condition.
• Wrap it securely so it will be protected in transit.
• Complete a Return Label.

To print a copy of the label click on one of these links.

• UK – United Kingdom

This is not a prepaid label.

• Send the parcel to us, and obtain proof of postage, using Royal Mail or other carrier.
• We will contact you when the parcel arrives.
• For UK returns if you do not hear from us within 10 working days, please contact us. Returns from other countries may take longer.

Faulty or incorrect items

• Please contact us so we can rectify the problem

Customer Service: 01872 888123 or service@the-hubs.co.uk