Can I Cancel an Order?
- You have a right to cancel an order or return it, from when it is placed until 14 days after it is delivered.
- If the order has not been shipped we can amend or cancel it for you. Contact our Customer Service Team as soon as you can.
- If the order has been shipped you can return it for a refund of the item cost.
How do I return an item?
For the UK, unused as new Items may be returned within 14 days of delivery. For Non-UK Countries, unused as new Items may be returned within 20 days of delivery.
- There is no need to contact us before returning the item.
- Put the item into its original packaging.
- Unwanted items must be returned in a saleable condition.
- Wrap it securely so it will be protected in transit.
- Complete the Return Label received with the order.
To print a copy of the label if it is missing click here:
This is not a prepaid label.
- Send the parcel to us, and obtain proof of postage, using Royal Mail or other carrier.
- We will contact you when the parcel arrives.
- For UK returns if you do not hear from us within 10 working days, please contact us. Returns from other countries may take longer.
Faulty or incorrect items
- Please contact us so we can rectify the problem
Customer Service: 01872 888123 or firstname.lastname@example.org
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