Next day delivery available divide Same day dispatch divide Low price guaranteed divide Tel 01872 888132

Returns & Refunds

Can I Cancel an Order?

  • You have a right to cancel an order or return it, from when it is placed until 30 days after it is delivered.
  • If the order has not been shipped we can amend or cancel it for you. Contact our Customer Service Team as soon as you can.
  • If the order has been shipped you can return it for a refund of the item cost.

How do I return an item?

Unused and as new items may be returned within 30 days of delivery.

  • There is no need to contact us before returning the item.
  • Put the item into its original packaging.
  • Unwanted items must be returned in a saleable condition.
  • Wrap it securely so it will be protected in transit.
  • Complete a Return Label.

To print a copy of the label click on one of these links.

This is not a prepaid label.

  • Send the parcel to us, and obtain proof of postage, using Royal Mail or other carrier.
  • We will contact you when the parcel arrives.
  • For UK returns if you do not hear from us within 10 working days, please contact us. Returns from other countries may take longer.

Faulty or incorrect items

  • Please contact us so we can rectify the problem

Customer Service: 01872 888123 or service@the-hubs.co.uk

Fancy Dress Hub

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