General FAQ
How do I contact you?
Phone 01872 888132 or Email service@the-hubs.co.uk
We want you to have the best shopping experience possible. We have an excellent reputation for our Customer Service and we want to keep this, so either phone or email using the contact details above. You will be talking to a member of our Customer Services Team in Cornwall. We believe that our after-sales service is second to none and our experienced Customer Services Team will always try to help you whatever your query. They know about kayaks, about sizes of wetsuits or Fancy Dress – a quick call may save you a lot of time!
Do you have size X?
Probably! Please check the item in our eBay shop, have a look in the category that includes your item or search using the shop search box. Not in there? Then give us a call and we will check availability for you. 01872 888132.
I am arranging an event and need several items, what discount can you offer?
We can offer a multiple order discount for any customer. We can do this via eBay by setting up a buy-it-now listing just for you, or via our own website, or by direct contact with the Office. For more details please call Customer Service on 01872 888132.
Do you do combined postage?
Yes we do! In fact we give the best discount possible - as after the most expensive item, all additional items in your order are shipped for FREE. (UK Only, and sorry but not kayaks)
N.B. Please see the delivery section in each listing for detailed pricing and our Delivery FAQ for full information.
How can I tell if an item is in stock?
We maintain high stock levels within our warehouse and any item that you order should be in stock at the time you place your order. Our web site and eBay shop have been set up to stop your order if the item is out of stock. You can always contact us to check stock replacement times if you see something is temporarily unavailable.
I do not know what size to order, what do you recommend?
We provide detailed sizing information for each individual listing. We also have separate sizing information pages with advice and tips for each product range. Go to our Home Page and scroll down the left hand side until you see Shop Pages or use these links
Fancy Dress Size Information
Wetsuit Size Information
How much will delivery cost and when will I get my order?
Please see the delivery section in each item listed for detailed pricing and our Delivery FAQ for full information on shipping and delivery.
What are the washing instructions and what care should I take?
Common sense please! Our products contain many types of material such as velvet, leather, plush fur, neoprene and vinyl. Many more are trimmed with lace, fur, brocade and metal studs, some with printed emblems and insignia. Although washing instructions may include a machine wash, it is our recommendation that all garments are dry cleaned only. Our wetsuits and beach wear do come with specific instructions. Unfortunately we will not be able to remedy any product fault that results from any machine wash cycle no matter what the manufacturer instructions say within the garment or packaging.
Can I order two or more costumes to try on and return unwanted ones?
Although we appreciate your reasons for this request, it costs us a lot of money in administration and fees when you return an item. So please telephone us and we will be happy to measure any costume for you to provide accurate and specific measurements. We can also talk with you about the style and fit. It’s worth mentioning that one call will also save you time and effort in returning the goods to us, plus any postage fees you might have to pay.
Do you have a returns policy if it doesn't fit I don't like it etc.?
Yes - please click on our Returns FAQ section for all the relevant information.
Can I cancel an order if it is no longer required?
Yes. If the product has not been shipped, simply telephone us first, then send a confirmation email. We will cancel the order, or a part of an order. This is free of charge to you and all your money will be refunded in full. If however the goods have been shipped, then you can still cancel but they will be treated as returns.
Please see our Returns FAQ for full information on shipping and delivery.
What happens if the product I buy does not fit?
We make every effort to give correct sizing information by individual product at the time of purchase to avoid return or exchange. Even so, people do come in all shapes and sizes and have individual preferences of how they like garments to fit.
If you do not feel comfortable in a size ordered, we are more than happy for you to return the product either for exchange or refund. A small additional postage fee may apply.
Please see our Returns FAQ for full information on returning an item for any reason.
What if the product is faulty?
If a product is faulty, you should let us know immediately as we will happily refund your money or exchange it for something else.
Please see our Returns FAQ for full information on returning an item for any reason.
Please call Customer Service on 01872 888132 or email service@the-hubs.co.uk and we will be happy to assist you..
How do I contact you?
We actively encourage contact with our customers. We want you to have the best shopping experience possible.
Too many internet retailers hide behind silly contact forms, don’t provide phone numbers and take forever to get back to you. Most try to remain faceless and let the system do the work for them, which in our experience rarely gives you the service you need.
Please see our contact page for full details of how to get in touch.
Do you have size X?
Probably! Please check the item on our website, have a look in the category that pertains to your item or search using the shop search box. Not in there? Please give us a call and we will check availability for you. 01872 888132.
I am arranging an event and need quite a few items, what discounts can you offer?
If you are a corporate company, school, charity or organising an event we can offer you a multiple order discount. For more details please call customer service on 01872 888132.
Do you do combined postage?
Yes we do! In fact we give the best discount possible; all additional items in your order are shipped for FREE. (UK only, not kayaks)
N.B. Please see the delivery section in each listing for detailed pricing and our Delivery F.A.Q for full information.
How can I tell if an item is in stock?
We pride ourselves on maintaining high stock levels within our warehouse at all times and any item that you order should be in stock at time of order placement. Our website has a real time stock control database and if the item is out of stock in our warehouse, you should not be able to order it at all.
I do not know what size to order, what do you recommend?
We provide detailed sizing information for each individual listing and also have separate sizing information pages with advice and tips for each product range with specific sizing requirements.
How much will delivery be and when will I get my order?
Please see the delivery section in each listing for detailed pricing and our Delivery F.A.Q for full information on shipping and delivery.
What are the washing instructions and what care should I take?
Common sense should prevail. Our product portfolio contains many types of material such as velvet, leather, plush fur, neoprene and vinyl. Many more are trimmed with lace, fur, brocade and metal studs, some with printed emblems and indicia. Although washing instructions may include a machine wash, it is our recommendation that all garments are dry cleaned only. Our wetsuits and beach wear do come with specific instructions. Unfortunately we will not be able to remedy any product fault that results from any machine wash cycle no matter what the manufacturer instructions within the garment or packaging.
Can I order two or more costumes to try on and return unwanted ones?
Although we appreciate reasons for this requirement, not only does the process cost us in administration time, but additional banking charges to accept the order then process a refund and also internet related fees. As such we do not proactively invite this style of shopping.
As a preference, we ask if you would telephone us and we will be happy to physically measure any costume for you to provide accurate and specific measurements and talk with you about the style and fit. It’s worth mentioning that this approach will also save you time and effort of returning the goods to us, plus any postage fees you too will incur when returning unwanted items.
If you would still prefer to order two or more costumes, we won’t try and stop you, we want you to shop the way you feel most comfortable and ultimately end up with the perfect product.
Do you have a returns policy if it doesn't fit I don't like it etc.?
Yes please click on our Returns F.A.Q section for all the relevant information.
Can I cancel an order if it is no longer required?
Yes. If the product has not been shipped, simply telephone us in the first instance and then send a confirmation email. We will cancel the order (or part thereof) with no charge to you with all moneys being refunded in full. If however the goods have left the warehouse, then you may still cancel but they will be treated as returns. Please see our Returns F.A.Q for more information.
What happens if the product I buy does not fit?
We make every effort to give correct sizing information by individual product at time of purchase to negate the requirement for return or exchange. Even so people do come in all shapes and sizes and have individual preferences of how they like garments to fit. If you do not feel comfortable in a size ordered, we are more than happy for you to return the product either for exchange or refund. A small additional postage fee may apply. Please see our Returns F.A.Q for more information.
Should a product be faulty, you should let us know immediately as we will happily refund or exchange.
Please call customer service on 01872 888132 or service@ gobrands.co.uk and we will be happy to assist you.
